We want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unworn, unused, and unwashed

• All original tags and packaging must be included

• Proof of purchase is required

Returns requested after 30 days will not be accepted.

2. Return Reasons & Fees

We handle returns based on the reason for return:

✅ Damaged, Defective, or Incorrect Items

If you received an item that is damaged, defective, or incorrect:

• Please contact us within 7 days of delivery

• We will offer a full refund or a replacement

• All related costs will be covered by us

🔄 Change of Mind / Personal Preference

If the return is due to personal reasons (e.g. style preference, color expectations, ordering the wrong item):

• A 15% restocking fee will be deducted from your refund

• The customer is responsible for return shipping costs

This helps us keep prices fair for all customers.

3. How to Start a Return

To initiate a return, please follow these steps:

1. Contact Us
   Email us at kay@swckay.com with your order number and reason for return.

2. Receive Return Instructions
   Once approved, we will send you detailed return instructions, including the return address.

3. Send the Item Back
   Please ship the item according to our instructions.
   Returns sent without prior approval will not be accepted.

4. Non-Returnable Items

The following items are not eligible for return:

• Worn, washed, or damaged items

• Items returned after 30 days

• Gift cards

• Final sale items (if marked on the product page)

If you are unsure whether your item qualifies for return, please contact us before placing your order.

5. Refund Processing

Once we receive and inspect your return:

• You will be notified via email

• Approved refunds will be issued to the original payment method

• Refunds are processed within 1–5 business days

• Final posting time depends on your bank or card issuer

Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

We currently do not offer direct exchanges.

For the fastest service, we recommend:

1. Returning the original item

2. Placing a new order for the preferred style or color

7. Need Help?

If you have any questions or concerns, feel free to contact us:

📧 Email: kay@swckay.com
⏰ Response Time: Within 24–48 business hours (Mon–Fri)

Your satisfaction matters to us, and we’ll always work with you to find a fair solution.