Shipping policy


Processing Time

All orders are processed within 1–2 business days after payment confirmation.
Orders are not shipped on weekends or holidays.

During peak seasons or holidays, processing times may be slightly extended.
We appreciate your patience.


Shipping Time

  • Standard Shipping: 4–7 business days

Once your order ships, you will receive a confirmation email with tracking details.


Shipping Costs

  • Free standard shipping on orders over $39

  • Orders under $39 require an additional $6 shipping fee.

There are no hidden fees.


Tracking Information

Once your order has shipped:

  • You will receive a tracking number via email

  • Tracking updates may take 24–48 hours to appear

If you experience any tracking issues, please contact our support team.


Address Accuracy

Please ensure that your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately after placing your order.


Shipping Delays

While we do our best to deliver on time, delays may occasionally occur due to:

  • Weather conditions

  • Carrier delays

  • High order volumes

If your order is delayed, we will actively assist you and keep you informed.


Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery.
We will work with you to find a fair and satisfactory solution.


Contact Us

If you have any questions about shipping, feel free to contact us:

📧 Email: kay@swckay.com
⏰ Response Time: Within 24–48 business hours (Mon–Fri)

Your satisfaction matters to us.